BY-PASS limited liability company for wholesale, brokerage and other services
Nikole Pavića 2, 40000 Čakovec, 385 (0) 365 222
E-mail address: firstname.lastname@example.org / email@example.com
According to the Consumer Protection Act, minors or completely incapacitated persons cannot make a distance purchase, only their legal representatives can do so, so the buyer of the goods can be an adult (+18), a web shop visitor who chooses at least one product, insert it in cart, selects the method of payment by credit card or cash on delivery (payment upon delivery) and sends the order to the merchant, ie BY-PASS doo
METHOD OF PAYMENT
The by-pass web store allows you to purchase selected products by paying directly via the Internet – transfer payment before delivery or cash on delivery (payment on delivery).
We do not deliver the goods on the basis of a confirmation of payment, but only after the payment is visible on our transaction account. If the payment is made from abroad, all transaction costs are borne by the buyer.
Transfer payment before delivery:
With this method of payment, you will receive a pro forma invoice to your e-mail address with all the information required for payment, including the account number to which you need to deposit the value of the order. You can then make the payment using internet banking or the way you normally pay your bills. Upon receipt of payment, we will send you the ordered products.
TERMS AND DELIVERY OF GOODS
Products can be ordered for delivery in the Republic of Croatia. Delivery in the territory of the Republic of Croatia is performed through the delivery service selected by BY-PASS d.o.o.
Delivery is not included in the price of the product.
BY-PASS undertakes to deliver the ordered product within 1-15 working days after receipt of payment.
Delivery is performed in accordance with the conditions of use of the delivery service, and is considered completed at the time of delivery of the product to the delivery service.
If you notice damage when picking up the shipment, please notify the courier immediately and open the shipment together with him. If any of the products are damaged, together with the courier you take a photo of the damaged package and make a report on the damage to the shipment with your signature and the signature of the courier.
One copy of the minutes remains with you and the other with the courier. Send a copy of the minutes and photos to our e-mail firstname.lastname@example.org.
If you have not received the goods within 7 working days of our notification that we have sent them, please contact us.
Postage is 32.00 kn (including VAT) for a package up to 2 kg in the amount of up to 400.00 kn.
The exact delivery price for the ordered goods will be calculated according to the weight of the goods and stated in the cart when confirming the order.
Delivery on Saturdays, urgent delivery, packages of special dimensions and weights, is charged according to special conditions and the seller will contact and inform the buyer about additional costs, before the eventual delivery of goods.
For packages with the value of the ordered goods above HRK 400.00, delivery is free.
The seller has the right to demand from the buyer reimbursement of all costs related to delivery, if the buyer refuses to receive the goods or does not pick it up after leaving him a notice of the shipment he ordered.
If the consumer exercises his right to unilateral termination, he will not bear the costs incurred in this regard.
Pursuant to the Civil Obligations Act (OG 35/05, 41/08, 125 / 11.7 8/15) and the Consumer Protection Act (OG 41/14, 110/15), all complaints and reclamations related to material defects of the product may be pronounce in writing by e-mail or regular mail and orally by telephone:
Nikole Pavića 2, 40000 Čakovec, Croatia
Telephone: +385 40 365 222
Fax: +385 40 396 712
In case of complaint, damage during delivery, error in data transfer or any other defect, please contact us within two working days of receipt of the shipment. The buyer is obliged to send a complaint in writing within the legal period of 14 days to the address: Nikole Pavića 2, 40000 Čakovec or by e-mail to email@example.com via our online form for unilateral termination of the contract for the purchase of products.
The user acquires the right to complaints if:
- the goods were not delivered according to the instructions in the order
- the delivered goods do not meet the standards
- there was damage during delivery
- Material defects of the product
By-pass d.o.o. is liable for material defects of items sold on its website in accordance with the positive regulations of the Republic of Croatia, especially the Civil Obligations Act.
The ordered products are packaged in such a way that they are not damaged by the usual handling in transport / delivery.
In the event that the shipment is damaged in transit, such damage is visible when taking over the shipment, in which case we suggest that the shipment is not picked up by the buyer. We ask the customer to contact us so that we can check the condition of the shipment as soon as possible and send a new one.
In the event of a visible defect in the product when picking up the shipment, the buyer is not obliged to pick up the delivered product, may refuse receipt, and does not bear the cost of delivery of such a product. It is considered that the products duly received by the customer did not have a visible defect.
Upon receipt of the goods, the correctness of the order depends on the buyer, and the buyer is obliged to compare the received items with the invoice, if something is missing, he is obliged to send a written complaint to By-pass d.o.o. within eight days. because subsequent complaints will not be considered.
By rejecting receipt, the delivery service will return the shipment by-pass, noting that the shipment contains a defect.
If the product has a hidden defect (the defect that could not be detected by the usual inspection when taking over the goods) which the buyer finds after opening the product – the buyer is entitled to unilateral termination of the contract and refund, replacement, defect or price reduction.
- Liability of consumers for impairment of goods
You are responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.
The warranty does not include:
- malfunctions caused by improper handling
- faults caused by the wear of the device or its parts
- faults caused by the environment unsuitable for the operation of the device
- overvoltage or malfunctions due to faulty electrical installation
- failures caused by natural disasters or force majeure (fire, flood, earthquake,…)
- batteries or battery leaks
- mechanical damage or malfunctions caused by mechanical damage, falls, etc.
The warranty expires in the case of:
- upgrades, alterations or any unauthorized modifications to the product
- if the product has been installed, repaired or opened by unauthorized persons
- use of the product for a purpose for which they are not intended
- if the product came damaged in service due to improper packaging
CONDITIONS, DEADLINE AND PROCEDURE FOR EXERCISING THE RIGHT TO UNILATERAL TERMINATION OF THE CONTRACT
- Duration and termination of the contract (unilateral termination of the contract by the buyer)
The buyer has the right in accordance with the Consumer Protection Act, without stating the reasons for it, to unilaterally terminate the contract concluded outside the business premises or concluded remotely within 14 days.
You can terminate the contract unilaterally using the mentioned form or through any other unambiguous statement in which you express your will to terminate the contract on a permanent medium.
In the event of unilateral termination of the contract, we will act in accordance with the Consumer Protection Act or the Civil Obligations Act. Refund will be made after the goods are returned to us. The buyer returns the goods without delay, and no later than 14 days from the date of the statement of unilateral termination of the contract.
Pursuant to Article 77, paragraph 5 of the Consumer Protection Act, the buyer is responsible for any impairment of the value of the purchased product that results from the handling of the purchased product. Additional information regarding the buyer’s right to unilateral termination of the contract can be found at this link: Consumer Protection Act.
Upon receipt of the goods, the verification of the correctness of the order depends on the buyer, and the buyer is obliged to compare the received items with the invoice, if something is missing, it is necessary to immediately note because subsequent complaints will not be considered.
All the above complaints will be resolved in agreement with the customer or recipient of the goods.
- Refund of the amount paid
If the customer unilaterally terminates this Agreement, BY-PASS refunds the money we have received from you, including delivery costs, without delay, and no later than 14 days from the date of receipt of your decision to unilaterally terminate the contract, unless you have chosen another type of delivery, which is not the cheapest standard delivery we have offered.
Refunds will be made to your bank account. We can refund only after the goods are returned to us.
- Return of goods
It is considered that the buyer has fulfilled his obligation on time if before the expiration of the above deadline to send or hand over the goods to the seller, or the person authorized to receive the goods.
- Costs of returning goods
The direct costs of returning the goods are borne by the buyer.
- Consumer liability for impairment of goods
The buyer is responsible for any impairment of the goods resulting from the handling of the goods, other than that which was necessary to determine the nature, characteristics and functionality of the goods.
You can fill in and send a copy of the FORM FOR UNILATERAL TERMINATION OF THE CONTRACT here.
- Online dispute resolution
The European Commission has introduced digital contract rules to simplify and promote access to digital content and online sales across the EU, and the new online platform now strengthens confidence in online shopping, making an important contribution to the EU’s digital single market strategy.
The Customer can access the Internet dispute resolution platform by clicking on this link and fill in and send it electronically.
PROHIBITION OF ADVANCE PAYMENT
It is prohibited to demand from the consumer any advance payment during the period for unilateral termination of the contract. The ban applies to any compensation, including payment, giving guarantees, reserving money in accounts, explicitly acknowledging debt, and so on.
This prohibition applies not only to payments to the merchant but also to third parties.
According to the Consumer Protection Act, the buyer is obliged to bear the direct costs of returning the goods if he exercises his right to unilateral termination of the contract, and if the buyer wishes, he can contact the seller via firstname.lastname@example.org to obtain information on the manner, possibilities and conditions of product return. by the seller.
Return the goods or hand them over to us without undue delay, and in any case no later than 14 days from the day you sent us your decision to unilaterally terminate the contract.
In the event of a dispute between a consumer and a trader, an application may be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Chamber of Trades and Crafts or a conciliation proposal to the Conciliation Center. The trader and the consumer will try to resolve any disputes by agreement and amicably, otherwise the Court in Varaždin has jurisdiction.
email: email@example.com / firstname.lastname@example.org
IBAN: HR8423400091116009422 opened with Privredna banka Zagreb d.d.
The company is registered in the Commercial Court in Varaždin.
Share capital paid in full HRK 450,000.00